Delivery Prices and Dispatch Times
FM Branding Gifts only deliver to mainland United Kingdom addresses at this time. All orders are sent via Royal Mail or DPD Local.
UK Shipping prices are as follows:
Royal Mail – £4.00
DPD Local – £7.00
Certain items will automatically be assigned a postage class above due to the size of the product and it being cheaper to send out that way.
Please contact us for international shipping.
Your order will need to be signed for, so please make sure there is someone available to receive it. Our average dispatch time is 5-10 working days to allow for manufacturing of your item and print.
If you need your items sooner please contact us today and we will be able to tell you if we can accommodate your deadline.
Receiving Your Order
Receipt Of Goods:
All goods must be signed for. Please check the condition of the goods before signing the carriers receipt. Any damages or shortages must be noted at time of receipt. Any damages or shortages must be notified to FM Branding Gifts within 24 hours of delivery.
All items will require a signature on delivery. If our couriers attempt delivery and there is no one in then they will return the next day. If there is no one in again they will leave you a card with contact details for you to arrange to collect the goods from their depot.
Our Returns Policy Returning An Order
Any stock items can be returned to us within 14 calendar days of purchase provided the goods are still unused, in the original packaging and any sealing straps unbroken. If you wish to return goods simply send the item back to the address on our contact us page with a note giving your name, address, and telephone number. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase price excluding P&P. Return postage and returning your items is the responsibility of the buyer.
* Please note Personalised items cannot be returned to us as these cannot be sold again. We only accept retuns on personalised items if there is a fault with the product or if it has been made incorrectly on our behalf.
Faulty Goods:
If you discover a fault with your goods please contact our sales department to discuss the problem. If the fault cannot be rectified with the supply of parts then the faulty component must be returned for examination. We reserve the right to examine and repair faulty goods where appropriate.
Distance Selling Regulations:
This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
- The right to receive clear information about goods and services before deciding to buy
- Confirmation of this information in writing
- A cooling off period of 14 calendar days in which the consumer can withdraw from the contract
- Protection from credit card fraud
The cooling off period does NOT apply to products customised to the buyers specification. Any products ordered that are personalised or customised in any way may not be returned unless faulty.
